Shipping policy

Thank you for shopping with us. We are committed to delivering your orders in a reliable and timely manner. Please review the information below to understand how we process and ship your orders.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment confirmation.

Orders are not processed on weekends or public holidays. Orders placed after business hours will be processed on the next business day.

Shipping Time (United States)

We currently ship within the United States.

Estimated delivery time: 7–12 business days

Delivery times are estimates and may vary depending on location, carrier delays, and demand.

Shipping Costs

FREE SHIPPING NOW AVAILABLE

All shipping charges will be clearly displayed before completing your purchase.

Order Cut-Off Time: 5:00 PM (USA Time Zone)

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email within 24–48 hours.

You can use this tracking number to monitor your delivery status.

Shipping Delays

Delays may occur due to factors beyond our control, including:

High order volume
Carrier or logistics delays
Weather conditions
Other unforeseen disruptions

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors or your local carrier.

You may also contact us for assistance. We will do our best to help resolve the issue.

International Shipping

At this time, we only ship within the United States.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: support@lightilla.shop
Phone: +1 (347) 392-9868
Address: 1336 Dixieanne Ave, Sacramento, CA 95815, USA